Customer Service "face to face vacancy"
Location: Downtown, Cairo.
Uber Expert, In-Person Support
WHAT YOU'LL DO:
Consulting to our driver partners addressing any questions or concerns and finding creative resolutions to problems
Respond to driver support issues both in-person and
over email promptly.
Work closely with the driver-partner operations and
logistics teams to streamline processes.
Assist Driver Operations team with on-boarding driver partners onto the Uber system.
Strengthen and maintain the relationship with our
driver partners
Responsible for Office hours (for questions and feedbacks)
Driver-partners' issues and resolving them
On-boarding the driver-partner to Uber's system
Driver-partners training and quality control
Skills:
University Degree in any discipline.
Previous work experience in a customer service
Organizational skills
Strong Customer Service skills
Must be a team player and take instructions as
necessary.
Must have an excellent command of the English
language (additional language is also a plus),
c omputer skills (such as Microsoft Office), internet
Must work independently with minimum supervision
please send your resume to Ahmed Abd El Shafy at
"aabdel2@ext.uber.com"
Subject must be: Uber Expert, In-Person Support
