A well known Agricultural company in Ismailia is #Hiring Customer Relations Specialist dealing directly with our foreigners customers.
Job Responsibilities:
· Develop strong and trusted relationship with customers through timely and accurate communications.
· Manage current customers calls/emails to ensure excellent customer service and satisfaction.
· Attend and conduct orders status and review meeting with customers.
· Maintain and update documents related to customer accounts and business reports.
· Develop new business opportunities in every customer communication.
· Coordinate calls, meetings and communications between management and customers.
· Ensures that appropriate actions are taken to resolve customers problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Attends meeting with potential customers in order to start new business relation.
· Taking potential customers into factories/farms visits and make a full orientation.
· Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
· Collaborates closely with Operations, Sales, and other departments for smooth handling of shipments with continuous updates
· Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution.
· Preparing invoices for existing customer orders upon request.
· Develop strong and trusted relationship with customers through timely and accurate communications.
· Manage current customers calls/emails to ensure excellent customer service and satisfaction.
· Attend and conduct orders status and review meeting with customers.
· Maintain and update documents related to customer accounts and business reports.
· Develop new business opportunities in every customer communication.
· Coordinate calls, meetings and communications between management and customers.
· Ensures that appropriate actions are taken to resolve customers problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Attends meeting with potential customers in order to start new business relation.
· Taking potential customers into factories/farms visits and make a full orientation.
· Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
· Collaborates closely with Operations, Sales, and other departments for smooth handling of shipments with continuous updates
· Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution.
· Preparing invoices for existing customer orders upon request.
Requirements:
· Bachelor’s degree holder
· Proven experience in customer relations/Services field
· Fluent English is a MUST
· Proficiency at MS Office: Word, Excel, PowerPoint is a MUST
· Strong communication/Negotiation/Presentation skills.
· Well presentable, Excellent confident speaker.
· Bachelor’s degree holder
· Proven experience in customer relations/Services field
· Fluent English is a MUST
· Proficiency at MS Office: Word, Excel, PowerPoint is a MUST
· Strong communication/Negotiation/Presentation skills.
· Well presentable, Excellent confident speaker.
· Gender: Female
· Age Criteria: 26yrs MAX
· Preferably Ismailia gov. resident.
· Age Criteria: 26yrs MAX
· Preferably Ismailia gov. resident.
Work conditions:
· Work location: Ismailia
· Day off: One day off [Friday]
· Attractive salary package
· Private Phone/SIM
· Transportations allowance for [Non-residents in Ismailia]
· Work location: Ismailia
· Day off: One day off [Friday]
· Attractive salary package
· Private Phone/SIM
· Transportations allowance for [Non-residents in Ismailia]
Interested and qualified candidates should send their CV with a recent photo to:
hr@rootsagriculture.com using [CR Specialist] as the subject of the mail.
Application deadline 10th February, 2023.
hr@rootsagriculture.com using [CR Specialist] as the subject of the mail.
Application deadline 10th February, 2023.
