M squared Hiring Customer Service Manager ( Real Estate Experience)
Job Duties:
1. Overseeing the relationship with customers handled by the Customer Service team.
3. Knowing the competitors and strategizing accordingly.
4. Creates and presents business cases and actionable recommendations around improving retention and satisfaction to leadership.
5. Manage Voice of the Customer through Quarter satisfaction survey (Via phone, Emails, and face-to-face meetings).
6. Central coordinator between the departments and the clients in case of conflicts.
7. Motivate, inspire and enable the Customer Service team to deliver value and solutions for business concerns.
1. Overseeing the relationship with customers handled by the Customer Service team.
3. Knowing the competitors and strategizing accordingly.
4. Creates and presents business cases and actionable recommendations around improving retention and satisfaction to leadership.
5. Manage Voice of the Customer through Quarter satisfaction survey (Via phone, Emails, and face-to-face meetings).
6. Central coordinator between the departments and the clients in case of conflicts.
7. Motivate, inspire and enable the Customer Service team to deliver value and solutions for business concerns.
Job Requirements:
· Bachelor’s degree
· Minimum of 7 years experience in real estate is a must
· Strong interpersonal and Leadership skills.
· Maintain a positive attitude focused on customer satisfaction.
· Must be highly detail-oriented and have the ability to effectively multi-task.
· Strategic thinker and ability to analyze and solve problems quickly.
· Bachelor’s degree
· Minimum of 7 years experience in real estate is a must
· Strong interpersonal and Leadership skills.
· Maintain a positive attitude focused on customer satisfaction.
· Must be highly detail-oriented and have the ability to effectively multi-task.
· Strategic thinker and ability to analyze and solve problems quickly.
interested candidate sends their resume to careers@msquaredev.com
