IT Help-Desk at Egy Swiss Holding

A Leading FMCG Company is hiring an IT Help-Desk 
 Main Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.

Requirements:
• BSc/BA in IT, Computer  Science or relevant field
• +1 years of experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech  products
• Ability to diagnose and resolve basic technical issues

Job Location: -  Belbeis
Interested candidates please send your CV to Jobs@egyswissholding.com, mention the job title in the subject.