Technical Support Engineer at Orange

Orange business services is hiring Technical Support Engineer

Location: Nasr City

Job description :

Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution
Own the chronic and the complex problems/incidents.
Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team.
Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
Provide updates as needed to the customer in order to meet performance objectives.
Comply with all the special process and procedures agreed with the account teams and customers.
Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
Perform technical escalations in line with company procedure.

Job requirements:

University degree in telecommunication or related field.

Minimum CCNA - CCNP certificate is mandatory.

Experience 0-5 years of experience in network environment.

Excellent English is a MUST.

Interested candidates send their CVs to Esraa.badawy@orange.com