Reputable technology software company is searching for " IT Specialist " with the following requirements:
- (0 - 2) years of experience.
-Excellent communication skills
-Reporting Skills & Documentation Skills
-Written Communication
-Networking Knowledge
-BSc/BA in business, or relevant field
Responsibilities:
1- Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
2- Remote Installation of software using TeamViewer, standalone installations as well as networked offices
3- Troubleshoot client issues, including software, hardware, and network related inquiries
4- Use company online knowledge base to resolve client issues before escalating to management
5- Maintains Salesforce CRM database by entering notes in clients file on every call and proper use of cases
6- Ability to work extended hours during tax season, December, January, February, and March along with reduced hours during offseason, June, July and August
7- Exhibits proficiency in English and ability to provide excellent customer to clients through phone, email and Live Chat.
Location : Giza
Salary : 4000 - 6000
If you are interested please send your CV to:
Eman1.ahmed89@gmail.com
Please mention the job title “IT Specialist" in the subject
