Location: Mall of Arabia
Part of the duties/responsibilities:
- To interact with customers as per the customer service standards.
- To maintain the Mall's image by complying with appearance and attendance standards.
- Maintain a thorough knowledge of Mall of Arabia services, facilities, stores/locations and promotional activities to handle product and service inquiries and update the database sheet on daily basis at all desks.
- Proactively solicit feedback and suggestions while making regular surveys with customers to enhance our services.
- Coordinate with Customer Service Manager and internal departments with regard to the Mall’s reporting process and response procedures and maintain a clear understanding of customer services role and areas of responsibility (such as store guide, lost and found, taxi, extend assistance to handicapped or special needs customers.
- Create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other Mall’s specific duties as assigned in a pleasant matter reflecting warm hospitality.
- Solve and report the customer complaints and problems on the spot, and adhere to a time frame for the escalated complaints to the supervisory or managerial level.
- Assist with Tenants’ memos whether creation or distribution.
- Assist the marketing team in their promotions, activities conducted in the mall.
- To interact with customers as per the customer service standards.
- To maintain the Mall's image by complying with appearance and attendance standards.
- Maintain a thorough knowledge of Mall of Arabia services, facilities, stores/locations and promotional activities to handle product and service inquiries and update the database sheet on daily basis at all desks.
- Proactively solicit feedback and suggestions while making regular surveys with customers to enhance our services.
- Coordinate with Customer Service Manager and internal departments with regard to the Mall’s reporting process and response procedures and maintain a clear understanding of customer services role and areas of responsibility (such as store guide, lost and found, taxi, extend assistance to handicapped or special needs customers.
- Create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other Mall’s specific duties as assigned in a pleasant matter reflecting warm hospitality.
- Solve and report the customer complaints and problems on the spot, and adhere to a time frame for the escalated complaints to the supervisory or managerial level.
- Assist with Tenants’ memos whether creation or distribution.
- Assist the marketing team in their promotions, activities conducted in the mall.
Qualifications:
- Bachelor’s degree in management, business administration
- 0-2 years of experience in the Customer Service field.
- Experience handling customers’ complaints
- Excellent communication and interpersonal skills.
- Bachelor’s degree in management, business administration
- 0-2 years of experience in the Customer Service field.
- Experience handling customers’ complaints
- Excellent communication and interpersonal skills.
Candidates who fit the profile please send your CV to:
careers@marakez.net
