𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐍𝐚𝐦𝐞: ASIS Solutions || 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲: Human Resources Management System
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Cairo, Egypt || 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐓𝐲𝐩𝐞: Hybrid
𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-time || 𝐒𝐚𝐥𝐚𝐫𝐲: Confidential
𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐍𝐨𝐭𝐞: Working hours and vacations as per 𝐆𝐮𝐥𝐟 𝐀𝐫𝐞𝐚.
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Cairo, Egypt || 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐓𝐲𝐩𝐞: Hybrid
𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-time || 𝐒𝐚𝐥𝐚𝐫𝐲: Confidential
𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐍𝐨𝐭𝐞: Working hours and vacations as per 𝐆𝐮𝐥𝐟 𝐀𝐫𝐞𝐚.
𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐏𝐫𝐨𝐟𝐢𝐥𝐞
ASIS Solutions, based in Qatar (HQ) and Egypt, specializes in providing Time Management Solutions globally, including Time Attendance, Access Control, and Staff Tracking Solutions. With a strong client services focus. Our range of IT products and services cater to various industries such as Government, Financial Institutions, Oil & Gas, and Media.
ASIS Solutions, based in Qatar (HQ) and Egypt, specializes in providing Time Management Solutions globally, including Time Attendance, Access Control, and Staff Tracking Solutions. With a strong client services focus. Our range of IT products and services cater to various industries such as Government, Financial Institutions, Oil & Gas, and Media.
𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧:
- Bachelor’s degree in Computer Science or any relevant field.
- 2 𝐲𝐞𝐚𝐫𝐬 of experience in Technical Support/Application Support/Software Customer Support/Software Implementer/Software Consultant.
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧
- Serve as the first point of contact for resolving, investigating and diagnosing inquiries and issues related to the system.
- Handle daily technical support cases via phone and email, providing step-by-step guidelines and follow-ups to ensure complete resolution.
- Troubleshoot issues in the product (application and data), SQL database server, web server (IIS), and networks to minimize disruption risks.
- Install, configure, and troubleshoot software applications.
- Attend in-person or remote meetings with clients to analyze, troubleshoot, and diagnose software problems.
- Maintain accurate documentation and track customer issues using a ticketing system.
- Provide system training to end-users and explain technical concepts clearly and concisely in simple terms.
- Ensure compliance with Service Level Agreement (SLA) and Operational Level Agreement (OLA).
𝐒𝐤𝐢𝐥𝐥𝐬:
- Proactive approach to improving support process and customer satisfaction.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and client-facing skills.
- Ability to share knowledge effectively and work collaboratively as a team player.
𝐆𝐨𝐨𝐝 𝐭𝐨 𝐡𝐚𝐯𝐞:
- Very good command of the English language (written & spoken).
- Familiarity with cloud platforms (e.g. Azure, AWS).
- Knowledge of ITIL best practices.
- Bachelor’s degree in Computer Science or any relevant field.
- 2 𝐲𝐞𝐚𝐫𝐬 of experience in Technical Support/Application Support/Software Customer Support/Software Implementer/Software Consultant.
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧
- Serve as the first point of contact for resolving, investigating and diagnosing inquiries and issues related to the system.
- Handle daily technical support cases via phone and email, providing step-by-step guidelines and follow-ups to ensure complete resolution.
- Troubleshoot issues in the product (application and data), SQL database server, web server (IIS), and networks to minimize disruption risks.
- Install, configure, and troubleshoot software applications.
- Attend in-person or remote meetings with clients to analyze, troubleshoot, and diagnose software problems.
- Maintain accurate documentation and track customer issues using a ticketing system.
- Provide system training to end-users and explain technical concepts clearly and concisely in simple terms.
- Ensure compliance with Service Level Agreement (SLA) and Operational Level Agreement (OLA).
𝐒𝐤𝐢𝐥𝐥𝐬:
- Proactive approach to improving support process and customer satisfaction.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and client-facing skills.
- Ability to share knowledge effectively and work collaboratively as a team player.
𝐆𝐨𝐨𝐝 𝐭𝐨 𝐡𝐚𝐯𝐞:
- Very good command of the English language (written & spoken).
- Familiarity with cloud platforms (e.g. Azure, AWS).
- Knowledge of ITIL best practices.
If you are interested in this position, please send your updated CV to:
rania.saleh@asis-it.com
with subject: 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫
with subject: 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫
