Emaar is hiring Trainer for the Call Center Department with the following Job Scope:
- Delivering full soft skills and product knowledge Training
- Reports the quality of training
- Monitoring, coaching, briefing team whenever required
- Full responsibility of trainees during the nesting period
- Training vendors' trainers
- Attending training sessions delivered by the vendors
- Being fully responsible for the Knowledge Base on daily basis
- Being the technical PoC for the call center
- Getting all the updates from each department and cascading to call center
- Creating and editing the training material
- Reviewing every training content created by the vendors
- Creating training agenda and customized goals
- Being the knowledge keeper in the call center
Skills & Qualifications:
- University graduate
- Call Center Back ground is a must
- Training experience is a must
- Very good spoken and written English level
- Very good presentation Skills
- Excellent communication skills
- Reports the quality of training
- Monitoring, coaching, briefing team whenever required
- Full responsibility of trainees during the nesting period
- Training vendors' trainers
- Attending training sessions delivered by the vendors
- Being fully responsible for the Knowledge Base on daily basis
- Being the technical PoC for the call center
- Getting all the updates from each department and cascading to call center
- Creating and editing the training material
- Reviewing every training content created by the vendors
- Creating training agenda and customized goals
- Being the knowledge keeper in the call center
Skills & Qualifications:
- University graduate
- Call Center Back ground is a must
- Training experience is a must
- Very good spoken and written English level
- Very good presentation Skills
- Excellent communication skills
*Interested candidate should apply on:
careersmisr@emaar.com
