Benya Systems is Hiring
"IT Development & Support Sr. Engineer"
"IT Development & Support Sr. Engineer"
Duties and Responsibilities
· Timely purchase IT software hardware, software, licenses.
· Apply the IT policies (security policy, email policy, laptop policy, …).
· Front line for all issues related to the IT, network, desktop. Applications, printing, Internet, storage, etc.
· Track IT tickets through to resolution, within agreed SLA.
· Install and track SW licenses.
· Diagnose and troubleshoot technical issues, including account setup and network configuration.
· Mentoring junior team members and doing knowledge transfer.
· Support desktop business software applications.
· Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
· Refer to internal database or external resources to provide accurate technical solutions.
· Ensure all tickets resolution are properly logged.
· Prioritize and manage several open issues at one time.
· Prepare accurate and timely reports.
· Timely purchase IT software hardware, software, licenses.
· Apply the IT policies (security policy, email policy, laptop policy, …).
· Front line for all issues related to the IT, network, desktop. Applications, printing, Internet, storage, etc.
· Track IT tickets through to resolution, within agreed SLA.
· Install and track SW licenses.
· Diagnose and troubleshoot technical issues, including account setup and network configuration.
· Mentoring junior team members and doing knowledge transfer.
· Support desktop business software applications.
· Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).
· Refer to internal database or external resources to provide accurate technical solutions.
· Ensure all tickets resolution are properly logged.
· Prioritize and manage several open issues at one time.
· Prepare accurate and timely reports.
Job Requirements
· BS degree in Information Technology, Computer Science, or relevant field.
· Experience 4-8 Years.
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
· Hands-on experience with Windows/Linux/Mac OS environments.
· Good understanding of computer systems, mobile devices, and other tech products.
· Ability to diagnose and troubleshoot basic technical issues.
· Familiarity with remote desktop applications and help desk software.
· Ability to provide step-by-step technical help, both written and verbal.
· Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
· BS degree in Information Technology, Computer Science, or relevant field.
· Experience 4-8 Years.
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
· Hands-on experience with Windows/Linux/Mac OS environments.
· Good understanding of computer systems, mobile devices, and other tech products.
· Ability to diagnose and troubleshoot basic technical issues.
· Familiarity with remote desktop applications and help desk software.
· Ability to provide step-by-step technical help, both written and verbal.
· Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
If Interested to Join our talented Team please send your updated CV mentioning the Job Title in the Subject:
careers@benyasystems.com
