Service Engineers:
Primary Responsibilities:
Responsible for meeting monthly Key Performance Indicator (KPI) metrics, such as:
- Repair short completion lead time
- High repair quality.
- Daily Technicians’ Productivity
- Service Center Expenses
- Manage spare parts warehouse and ensure stock counting accuracy.
- Work cross functionally with other company departments to ensure best service quality for external customers
Essentials for Success:
- Minimum 3 years of relevant experience within the Supervision of Home Appliances Customer Service center.
- Managing staff and operational systems in a direct customer facing role.
- Experience in training and employee development
- Strong supervision of a repair process, and basic business operations is strongly desired
- Strong skills in multi-tasking and proactive thinking
Qualifications Required:
- Bachelor’s Degree [Mechanical/ Electrical/ Mechatronics]
- Experience in the usage of computers and office software packages
- Experience in dealing with SAP ERP is an asset
- Fluent in English Language
Location: 10th of Ramadan.
Please send your CV to mohamed21.sayed@lge.com with job title as the email subject.
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