• Advise customers about necessary service for routine maintenance.
• Upsell the workshop offers in terms of service, parts and accessories.
• Ensure chief technicians are following quality control policy and procedures.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service. Write a brief description of the problem on the repair order to help the mechanic locate the problem.
• Maintain a high level of self-hygiene and respect company uniform.
• Respect strictly discount policy based on company policy
KRA 2 Customer Satisfaction
• Handle customer’s queries and complaints promptly and effectively.
Requirements:
-Bachelor Degree in Mechanical Engineering
-2 Years of experience as Service Advisor
-Customer Oriented
-Good Command of English Language
If interested kindly send your updated resume on mostafa.ramadan@Ghabbour.com mentioning the subject with the job title.
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