About the Job:
• Receive customer requests, direct customers to the required colleagues and offer alternative, substitute services (for customers without appointments)
• Receive and document customer data
• Checking, updating and, where necessary, creating new customer information and vehicle-related data.
• Check for pending service measures and unfinished work for chance customers.
• Checking and documenting data privacy statements from the customer and advising or explaining all necessary information on the data privacy statement.
• Actively offering active reception with explanation of the benefits.
• Checking the capacities of the Certified Service Advisors and assigning them any customers that arrive without appointments. Walk the customer over or direct him to the waiting area.
Job Requirements:
- 0 – 2 years experience in a customer support related function, preferably in the automotive industry.
- Good PC knowledge
- Excellent communication and telephone manners
- Highly organized and presentable
Location : #Kattameya
Gender: Females
Kindly send your CV with job title in the subject on Hr@natco-mercedes.com
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