" IT Support"
Duties & Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up to ensure their IT systems are fully functional after troubleshooting
Qualifications, Experience and Skills
- BS degree in Information Technology, Computer Science or relevant field
- Experience 3-5 Years
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Good understanding of computer systems, mobile devices and other tech products
- Familiarity with remote desktop applications and help desk software
If interested to Join our Talented Team Kindly Send your updated CV to careers@Equinoxme.com &; mention the Job Title in Email Subject.
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