SKODA Service Adviser Head
Job description:
1. Supervise and organize the Reception resources (Service Advisor, office supplies, computer system, etc.) to ensure availability for customer requirements.
2. Issuing manual Gate Passes “if needed” and ensuring their correct distribution to facilitate the timely delivery of a customer’s outgoing vehicle.
3. Ensure that all Job Cards, invoices, other supporting documents and records are filed in the designated manner after invoicing.
4. Follow warranty policy, procedure and instructions
5. Ensuring that S.A take proper care of a customer who has returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact process (corrective & preventive actions - customer complaints).
Qualifications & Requirements:
• Education: B sc. Mechanical Engineering or equivalent.
• Certificates: MBA in business administration is preferred.
• Experience: 7 to 10 years in service operation in a reputable dealership of which 3 year should be in a Managerial capacity.
If you are interested of any of the above job vacancy, please send your updates resume directly to: ehab.magdy@kayanegy.com
