Requirements:
• 0 -2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• BS degree in Computer Science, Information Systems or relevant field.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Responsibilities
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Track computer systems and Mobile devices issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions.
sawsan.dayem@tbtd-egypt.com and mention the job title in the email subject
