Alfa Ceramic is hiring
Service Desk
Job Description:
* To take the ownership and responsibility of an issues related to end users from start through to a successful resolution& to provide the users ticket no# from his/her tracking tools
* To redirect the incidents or requests to the next level including his/her basic troubleshooting
* To document the resolution actions and the details description in his/her daily reports
* To follow the IT procedure, policy & standards software
* To monitor & install system,network& telecommunication devices
* To provide a monthly report on the status of IT assets such as PC’s, attendance machines, DVR,Switch’s, modems,servers,.... etc.
* To support IT Management during projects or majors incidents, technology change& updates
Requirements:
* Bachelor Degree: Computer Science or equivalent
* CCNA&MSCA is a must
* Fresh Graduate
* Work location: 6th Of October
* Transportation is provided
* Salary: Negotiable
If you are interested, please send us your resume at (tech.office@alfaceramic.net) attention Eng.Hany Fayeek
