Apple Technical Support Specialist at Alsafy

Switch plus (Apple Authorized Re seller in Egypt) is hiring:-
- Apple Technical Support Specialist

Key responsibilities:
-Provide Level 1 direct support for troubleshooting technical issues for Apple Products, Apple iOS/macOS. -Escalates issues to next level require.
-Identify, evaluate and solve end-user Apple problems.
Requirements:
1- Strong phone and verbal communication skills along with active listening.
2- Bachelor’s Degree.
3- 1 – 2 years' experience working in a service-oriented, technical support or related Field
4- Familiarity with Apple products and Operating Systems.
5- Fast Learner, good multitasking, team work skills and follow assignments through to completion.

work location: 
- El Mohandseen
- Down town mall (Fifth settlement)
- hurghada

Benefits:
1- Fixed salary plus Kpis 
2- working hours 8 h
3- 2 Days Off per week 
4-Monthly rotational shifts 
5- internal Medical Insurance 
6-Organized Career path 

Candidates are fits with the requirements can apply (Noha.Fares@alsafy.net) Kindly write job title in subject.