For a company located in Nasr City
Position: Customer Service Representative
Education: B.Sc. in relevant field.
Experience: From 1 to 3 years of Experience in related proven customer support experience (working on any E-commerce website is preferable).
Computer Skills: Microsoft office
Responsibilities:
1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Open and maintain customer accounts by recording account information
3. Resolve customer complaints via phone, email, mail or social media
4. Use telephones to reach out to customers and verify account information
5. Cancel or upgrade accounts
6. Assist with placement of orders, refunds, or exchanges
7. Suggest solutions when a product malfunctions
Competencies:
• Quality Focus
• Listening Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
Send your CV with updated photo (Is a Must) at: Hr@codxpro.com
