Customer Service Representative at CODX

For a company located in Nasr City 

Position:  Customer Service Representative 
Education:  B.Sc. in relevant field.
Experience: From 1 to 3 years of Experience in related proven customer support experience (working on any E-commerce website is preferable). 
Computer Skills:  Microsoft office  

Responsibilities: 
1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Open and maintain customer accounts by recording account information
3. Resolve customer complaints via phone, email, mail or social media
4. Use telephones to reach out to customers and verify account information
5. Cancel or upgrade accounts
6. Assist with placement of orders, refunds, or exchanges
7. Suggest solutions when a product malfunctions

Competencies:
• Quality Focus
• Listening Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills

Send your CV with updated photo (Is a Must) at:  Hr@codxpro.com