About the Job:-
Job Summary
The Social Media Moderator is the face of corporate social media communities (i.e. Facebook Page).
Responsibilities:
• Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio
• Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
• Build a knowledge base for each client frequently asked questions
• Implement the online community moderation strategy
• Answer questions on (Facebook, Instagram, e-mail… etc.) and managing any online feedback forms
• Create and provoke worthy conversations with the community
• Ensure a steady pipeline of high quality social content
• Enforce the Social Media Guidelines as defined by the brand
• Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
• Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner
• Assist with creation and presentation of social media strategy and integrated marketing campaigns
• Interpret the direction of strategy/planning and creative leads
• Utilize social listening tools to generate insights
• Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
Job Requirements:
- 2- 4 years of relevant work experience.
- Male or female.
- Prefer experience in the same field ( it ).
- Sociable with excellent communication and organizational skills.
- High ability to actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
- Strong understanding of popular social networks – design, functionality, users.
- Excellent in both Arabic and English.
Benefits:
- Competitive salary
- Social insurance
- Medical insurance
- 2 days off in week
If you are interested please send your resume at Marketing@itss-c.com
